Customer Technical Support Specialist
Become a Part of the Marelli team. We are a global independent automotive supplier with a passion for performance and speed. We are pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence.
Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.”
Joining the Marelli Electronic Systems team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation, develop and deliver Automotive Grade Electronics solutions to address the requirements of today's connected and tomorrow's automated car..
As a global yet fast-evolving company, we're looking for team members who want to grow and evolve with us.
About the Position:
We are looking for a Customer Technical Support Specialist to join the Electronic Systems, Quality Warranty team, reporting directly to the Quality PSA/RSA/GM Waranty Manager.
This position is a 12 months assignment based at our office in Cluj or can work remotely (Romania).
As the Customer Technical Support Specialist at Marelli, you will be responsible to evaluate warranty failures by offering technical support to points of sale, justify analysis requests to the analyst, and escalate critical issues to the customer support representative.
Your Responsibilities will be:
- Manage waranty files through the PAMIR customer database.
- Systematically call the point of sale that issued the file.
- Create a tracking file for all received files.
- Create a file in the "My Swap" database as soon as an analysis is initiated.
- Create a file in the "Jira" database for a software analysis.
- Create and send a DHL shipping form when we wish to receive the part.
- Create an analysis request to the analyst through the Quarta database.
- Report back to Marelli Engineering the issues and opportunities for improvement resulting from interactions with the points of sale.
What Qualifications you will bring:
- Basic knowledge of multimedia automotive products
- Incoterms and customs duties
- Office tools, Office Suite (Word, Excel, Access, PowerPoint)
- Data management systems (DHL database, customer and internal database)
- Fluent written and spoken English and French
Other skills that we would welcome:
- Autonomy
- Analytical and synthesis thinking
- Persuasion/negotiation skills
- Logical/methodical thinking
- Team spirit/teamwork
- Customer-oriented mindset
- Priority management
What does this position offer you:
- Fast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.
- Support in onboarding and further training that will set you up with Marelli's speed.
- A hybrid work model, helping you to achieve work-life balance-combining the best of both spending time working remotely, benefitting from focus time, and purposeful co-creation time in the office.
Take the next step:
Together, we will drive the world towards a safer, greener, and better-connected future.
Are you ready to make your mark, shape the future of the automotive industry, and drive the growth of the Electronic System business?
Talk to us! To apply, submit your application via Website.
About Us:
Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world.
Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers.
Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e-powertrain and powertrain), ride dynamics, motorsport, and aftermarket business.
Within the walls of Marelli, we believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!
At Marelli, we believe in the importance of diversity and inclusion in our workplace. We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains & Hearts Wellbeing, All Cultures, and Marelli's Rainbow. We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.