Product Quality Senior Specialist (QU40D5)
Your next career opportunity with our organization starts here!
Embarking on a new role within Marelli means taking on new challenges and seizing the opportunity to make a bigger, better, bolder impact!
We’re pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence. Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.”
Joining the Marelli Propulsion team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation.
As a global yet fast-evolving company, we are always looking to grow and evolve our talents.
About the Position:
We are looking for a Customer Quality Manager to join the Quality Department in Propulsion team, reporting directly to the Quality Manager.
This position is based at our office in Manesar.
Your Responsibilities will be:
Identify and understand the Customer Requirements
Support the activities of customer service by managing customer claims, analyzing the defective parts, defining root causes and assuring proper answers with corrective actions / improvement plans (ex. 8D Reports and answers on Customer portals)
Providing follow-up to the responses to customer complaints
Define and implement with Manufacturing Quality the activities in order to protect the Customer after its complaint (ex. Sorting and rework)
Follow customer systems in a daily basis to communicate quality issues to the organization and address containment actions and analysis
Make internal escalation in case of need to solve customer's problems, to involve all plant functions to achieve solutions
Prepare and manage improvement plans in case of deviations from targets or after customer audits
Analyse potential risks at 0 Km and in the Field, and evaluate related potential costs in conjunction with Finance and BL Customer Quality
Knowledge of the Product, Product Function and Product Failure Modes
Knowledge of the Test Methods and Function of Test Equipments
Knowledge of reading and understanding Product Drawings and Specifications
Knowledge of usage of Quality Control Laboratory Equipments/Instruments
Able to handle customer issues
Second level analysis of problem
Able to Manage change Management with customers
Product Validation Methods
Usage of Product Diagnostic / Troubleshooting Tools
CAN and K-Line Commincation System
Generation and Application of Lessons learnt based on customer returns
To support in the functional areas of Quality-Product-R&D Department.
What Qualifications you will bring:
B.Tech
Other skills that we would welcome:
Understanding functionality of automobile with respect to company's products
Ability to use customer support tools
Problem solving & Analytic tools and methodologies (e.g. FMEA, FTA)
Focused on continuous improvement
Strong capability to effectively manage relationships with peers, subordinates, upper management, customers, partners, suppliers etc.
Functional Safety
First, Second Level Analysis and 8D report making
Product communication and functional defects trouble shooting
Ability to use customer support tools
Working on Quality intranet systems like Quarta
Expectations from you in this position:
To build healthy relatation with customer
Quick intervention to the problem, Corrective Action & Improvement Reports
Fisrt Level Diagnosis of Problem at Plant/Field
Ensure Customer Satisfaction
What does this position offer you:
- Fast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.
- Support in onboarding and further training that will set you up with Marelli's speed
Take the next step:
Together, we will drive the world towards a safer, greener, and better-connected future.
Are you ready to make your mark, shape the future of the automotive industry, and drive the growth of the Propulsion business?
Talk to us! To apply, submit your application via [Website, such as LinkedIn].
Marelli Attributes
About Us:
Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world.
Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers.
Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e-powertrain and powertrain), ride dynamics, motorsport, and aftermarket business.
Within the walls of Marelli, we believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!
At Marelli, we believe in the importance of diversity and inclusion in our workplace. We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains & Hearts Wellbeing, All Cultures, and Marelli's Rainbow. We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.