Customer Service Representative
Your next career opportunity with our organization starts here!
Embarking on a new role within Marelli means taking on new challenges and seizing the opportunity to make a bigger, better, bolder impact!
We’re pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence. Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.”
Joining the Marelli AL&S team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation.
As a global yet fast-evolving company, we are always looking to grow and evolve our talents.
About the Position:
We are looking for a Customer Service Representative to join the Supply Chain and Logistics AL&S team, reporting directly to the Logistic Manager.
This position is based at our office in Cd. Juarez, Mex; Plant 1.
As the Customer Service Representative at Marelli, you will be responsible/support/elevate.....
Your Responsibilities will be:
- Ensure the correct reception of customer requirements through EDI or the customer portal.
- Ensure that customer requirements that are not automatically integrated (IDOCs) are processed the same day the transmission is received from the customer so that the demand is correctly integrated into SAP.
- Conduct a weekly review of the customer's new forecast (FCST) and communicate customer requirements for a minimum of the next 12 weeks; highlight any significant variations compared to the previous week to accurately determine the necessary resources for each week.
- Perform daily reviews of ticket portals and ensure tickets and float alerts are addressed to meet the specific requirements of the customer and avoid penalties on the scorecard.
- Ensure that the reset of accumulations done by the customer is properly integrated into SAP.
- Communicate to the customer any commitment date of a delivery outside the lead time and/or based on an increment.
- Manage all customer shipments to ensure deliveries are met along with all necessary documents, validating the correct dispatch of each shipment's ASN.
- Reject any customer requirement that is outside the flexibility percentage and/or lead time while analyzing the feasibility of the increase.
- Knowledge and compliance with Customer-Specific Requirements.
What Qualifications you will bring:
- Degree in Administration, International Commerce, Industrial Engineering or related fields.
- 90% proficiency in English
- 5 years of experience (preferably in the Automotive industry)
- 10 years in a similar position.
- IATF-16949
- ISO-14001
- ISO-45001
- MMS
- Inventory management
- Warehouse management
- Leadership
- EDI Systems
- SAP
- Customer portals.
Other skills that we would welcome:
- Monitor the reliability of finished goods inventory at 100% through the execution of cycle counts.
- Ensure the correct management of customer-owned packaging.
- Maintain control and procedures with external warehouses regarding finished goods.
- Avoid extraordinary freight due to the lack of any material.
- Eliminate rework in the sales and invoicing process.
Expectations from you in this position:
-
Customer Relations: Build and maintain strong relationships with customers by understanding and addressing their needs effectively and promptly.
-
Communication Skills: Exhibit excellent verbal and written communication skills in responding to inquiries and delivering information clearly and professionally.
-
Problem Solving: Handle customer issues or complaints efficiently, aiming to resolve them to the customer's satisfaction and in alignment with company policies.
-
Product Knowledge: Maintain a thorough understanding of Marelli’s products and services to provide accurate information and assist customers effectively.
-
Order Management: Accurately process orders, ensuring that customer requirements are met while adhering to operational protocols.
What does this position offer you:
- Fast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.
- Support in onboarding and further training that will set you up with Marelli's speed.
- A hybrid work model, helping you to achieve work-life balance-combining the best of both spending time working remotely, benefitting from focus time, and purposeful co-creation time in the office.
Take the next step:
Together, we will drive the world towards a safer, greener, and better-connected future.
Are you ready to make your mark, shape the future of the automotive industry, and drive the growth of the AL&S business?
Talk to us! To apply, submit your application via Website, job.marelli.com, such as LinkedIn.
About Us:
Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world.
Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers.
Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e-powertrain and powertrain), ride dynamics, motorsport, and aftermarket business.
Within the walls of Marelli, we believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!
At Marelli, we believe in the importance of diversity and inclusion in our workplace. We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains & Hearts Wellbeing, All Cultures, and Marelli's Rainbow. We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.