QMC QUALITY CUSTOMER COORDINATOR
Become a Part of the Marelli team. We are a global independent automotive supplier with a passion for performance and speed. We are pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence.
Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.”
Joining the Marelli al&s team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation,
Marelli Automotive Lighting designs, develops and integrates a wide and complete range of top-notch solutions for external automotive lighting systems, as well as innovative sensors to support future ADAS/AD features including LiDAR-sensor technology.
For more information about Automotive Lighting & Sensing division please click on this link.
As a global yet fast-evolving company, we're looking for team members who want to grow and evolve with us.
About the Position:
We are looking for a QMC to join the Quality, Automotive Lighting & Sensing team, reporting directly to the Quality Plant Manager.
This position is based at our office in Cd. Juarez, Chihuahua Mexico.
As the QMC at Marelli, you will be responsible/support/elevate.....
Your Responsibilities will be:
- Provide immediate attention to the customer and the quality resident in case of notification of customer failures.
- Validate customer quality complaints, coordinate containment actions, analysis and implementation of corrective actions.
- Prevent quality escalations with the customer.
- Feedback and closure of customer complaints through appropriate means and processes.
- Ensure customer portals are populated according to customer expectations: claims, warranties, audits.
- Ensure quality KPIs with the customer are keeping in green or on target: Monitor daily performance and coordinate analysis, execution and validation of effectiveness of actions to achieve and stay on target.
- In case of detecting conditions or product that represent a quality risk to the customer ensure that immediate containment actions are implemented and actions are taken to prevent recurrence.
- Monitor and report performance and status of customer complaints on a daily basis (customer complaints, notifications and resident reports).
What Qualifications you will bring:
- 3 years in quality in the automotive industry (preferably in plastic injection and products with cosmetic characteristics).
- 2 years in similar position and personnel coordination.
- Advanced English
Other skills that we would welcome:
-
Problem analysis and solution (8Ds).
-
Statistics process control.
-
Interpretation and monitoring of automotive specifications.
-
Product and process audits (VDA6.3 and VDA6.5).
-
Core tools.
-
IATF 16949 standard requirements.
-
Customer service skills
Expectations from you in this position:
- Corrective actions are taken to eliminate re-work.
- Detect and implement continuous improvement actions in productive areas (MMS Methodology).
- Training of personnel in topics of their domain, area and experience.
What does this position offer you:
- Fast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.
- Support in onboarding and further training that will set you up with Marelli's speed.
- Training and development
- Opportunities and exposure
Take the next step:
Together, we will drive the world towards a safer, greener, and better-connected future.
Are you ready to make your mark, shape the future of the automotive industry, and drive the growth of the AL&S business?
Talk to us! To apply, submit your application via [Website, such as LinkedIn].
About Us:
Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world.
Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers.
Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e-powertrain and powertrain), ride dynamics, motorsport, and aftermarket business.
Within the walls of Marelli, we believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!
At Marelli, we believe in the importance of diversity and inclusion in our workplace. We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains & Hearts Wellbeing, All Cultures, and Marelli's Rainbow. We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.