Plant Quality Engineer
Become a Part of the Marelli team. We are a global independent automotive supplier with a passion for performance and speed. We are pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence.
Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.”
Joining the Marelli Ride Dynamics team means becoming a part of something bigger, a place where you can explore your potential and pioneer innovation.
With a direct impact on performance, safety and in-cabin comfort, Ride Dynamics systems – such as suspension systems and shock absorbers – work “behind the scenes” to ensure an ideal onboard experience for the driver and passengers, regardless of the type of propulsion, be it traditional or electric.
About the Position:
We are looking for a Plant Customer Quality to join the Ride Dynamics Sulmona Quality team, reporting directly to the Sulmona Quality Plant Manager.
This position is based at our office in Sulmona.
As the Plant Customer Quality at Marelli, you will be responsible to ensure Quality Customer Satisfaction through efficient management of Customers claims and complaints, field analysis and investigation to improve product reliability and warranty cost.
Your Responsibilities will be:
- Reinforce standard procedures, methods and tools to Pursue Customer Satisfaction through efficient management of their claims and complaints, field analysis and investigation to improve product reliability, transversal action plans
- Ensure know how transfer by monitoring diffusion of Lessons Learned and best practices
- Make Customer Satisfaction analyses
- Manage issues arising from suppliers
- Recover debts incurred by suppliers
- Respond to all NCs in the SQP client system
- Evaluate suppliers' 8Ds, approve or reject them in the Internal SQP system
- Perform tests on new products or changes regarding suppliers
- Evaluate risks and related potential costs, including service or recall campaigns, defining warranty accruals in conjunction with Finance;
- Manage Customer relationship as Key Customer Quality Account manager at Division level, with connected central team
- Manage, jointly with Plant Customer Quality, the Customer claims: by initiating the reaction through the Resident Engineer and then following the timely execution of failure analysis, root cause definition, planning of containment and corrective actions in the production plant;
- Support plants by involving and assuring Central Departments for technical analyses, corrective actions and improvement plans
- Monitor Customer Quality Management at plant level to ensure respect of expected time to answer Customer complaints and to apply corrective actions
- Monitor & report Customers KPI trends with tracking, analysis and definition of action plans in case of deviations;
- Drive preparation of high level meetings or initiatives with Customer, with coordination of all functions and plants involved
- Manage warranty performance with specific reporting, analysis, risk assessments and promotion of action plans;
- Perform prompt analyses of defective components coming from customer reliability fleets to detect possible from weak design or process and implement immediate countermeasures
- Discuss Quality Agreements and Warranty Contracts with Customers, with the aim to reduce risks and potential costs at plant
- Support Quality Audits from Customers, by conducting preliminary evaluation, giving support for definition of improvement plans
What Qualifications you will bring:
- Engineering degree (preferably Mechanical)
- 3 years of relevant experience in Customer Quality in an automotive company
Other skills that we would welcome:
- MMS, APQP, PPAP, DFMEA, PFMEA, Flow Chart, Control Plan, QSB, SPC, MSA
- Knowledge of tecnical drawing
- Customers Claims Management (8D Report and F3A Fast Analysis and Accurate Actions)
- KPIs systems at Corporate, Division and Plant level
- LL TOOL
- Management of not conforming requirements
- Measurement methods of specific processes
- Operative Management of Customer Complaints in Shopfloor
- Operative Quality Training
- Problem Solving methodology and tools
- Production compliance with Customers requirements and products specs
- Production technology and processes
- CQI
- MMS, APQP
- Quality KPI trend and improvement plans
- Quality failures management (in conjunction with Supplier Quality Assurance)
- Quality process control plans, Reinforced plans (eg GP12)
- Quality risks reduction with Risk Assessment and Mitigation
- Scrap analysis and improvement plans based on B/C analysis
- Scrap data collection and analysis at Plant level
- Standard procedures and methods (OPL, Visual aids, people training)
- Knowledge about IATF 16949/2016.
Expectations from you in this position:
- English Knowledge
- Decision Making
- Persuasion and Influencing Skills
- Problem Solving
- Communication Skills
- Accountability
- Stress Handling
What does this position offer you:
- Fast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.
- Support in onboarding and further training that will set you up with Marelli's speed.
Take the next step:
Together, we will drive the world towards a safer, greener, and better-connected future.
Are you ready to make your mark, shape the future of the automotive industry, and drive the growth of the Ride Dynamics business?
About Us:
Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world.
Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers.
Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e-powertrain and powertrain), ride dynamics, motorsport, and aftermarket business.
Within the walls of Marelli, we believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!
At Marelli, we believe in the importance of diversity and inclusion in our workplace. We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains & Hearts Wellbeing, All Cultures, and Marelli's Rainbow. We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.