Customer Service & Production Scheduling
Become a Part of the Marelli team. We are a global independent automotive supplier with a passion for performance and speed. We are pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence.
Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.”
Joining the Marelli [Division] team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation, [insert here division definition].
As a global yet fast-evolving company, we're looking for team members who want to grow and evolve with us.
About the Position:
We are looking for a Customer Service & Production Scheduling to join the Logistics Ride Dynamics team, reporting directly to the Logistics Manager.
This position is based at our office in Saltillo/MX.
As the Customer Service & Production Scheduling at Marelli, you will be responsible
Your Responsibilities will be:
- Manage customer orders and monitor delivery timelines
- Coordinate activities between Sales, Production, and Logistics teams
- Schedule production based on demand and manufacturing capacity
- Track production orders and adjust schedules as needed
- Ensure appropriate inventory levels and on-time delivery
- Participate in S&OP (Sales & Operations Planning) processes
- Provide customer support with focus on quality and responsiveness
- Analyze service and production KPIs
- Drive continuous improvement initiatives in logistics and production processes
What Qualifications you will bring:
- Bachelor’s degree in Supply Chain, Logistics, Business Administration, Engineering, or related field
- Proven experience in customer service, production planning, or supply chain operations
- Understanding of manufacturing processes and production scheduling
- Proficiency in ERP systems (SAP) and Microsoft Excel
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities and work under pressure
- Analytical mindset with attention to detail
- Experience with S&OP processes and inventory management
- Continuous improvement mindset and problem-solving skills
- Advanced in English (spoken and written); other languages are a plus
Other skills that we would welcome:
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Teamwork: Ability to work effectively in interdisciplinary teams and achieve collaborative results.
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Attention to Detail: A thorough approach to ensuring accuracy and quality in all supply chain-related tasks.
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Adaptability: Ability to adapt to rapid changes in the work environment and learn new tools and technologies.
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Strong analytical and problem-solving skills, with proficiency in data analysis and logistics modeling tools.
- Effective communication and project management skills to manage cross-departmental projects.
Expectations from you in this position:
- Coordinate customer orders and ensure timely delivery
- Develop and manage production schedules aligned with demand and capacity
- Monitor inventory levels and material availability to support production plans
- Communicate effectively with internal teams and external customers
- Analyze data and KPIs to support decision-making and performance tracking
- Collaborate with Sales, Logistics, and Manufacturing to align priorities
- Support continuous improvement initiatives across planning and customer service processes
- Ensure compliance with internal procedures and environmental, safety, and quality standards
- Provide regular reporting to management on deliveries, production status, and customer service performance
What does this position offer you:
- Fast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.
- Support in onboarding and further training that will set you up with Marelli's speed.
- Professional Growth through hands-on experience with advanced planning tools and active contribution to continuous improvement initiatives.
- Visibility & Recognition through exposure to leadership and active involvement in shaping decisions that drive business results.
Take the next step:
Together, we will drive the world towards a safer, greener, and better-connected future.
Are you ready to make your mark, shape the future of the automotive industry, and drive the growth of the Ride Dynamics business?
Talk to us! To apply, submit your application via [Website, such as LinkedIn].
About Us:
Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world.
Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers.
Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e-powertrain and powertrain), ride dynamics, motorsport, and aftermarket business.
Within the walls of Marelli, we believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!
At Marelli, we believe in the importance of diversity and inclusion in our workplace. We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains & Hearts Wellbeing, All Cultures, and Marelli's Rainbow. We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.