Customer Service & Warehouse Coordinator
Become a Part of the Marelli team. We are a global independent automotive supplier with a passion for performance and speed. We are pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence.
Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.”
Joining the Marelli Automotive Lighting & Sensing team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation,
Marelli Automotive Lighting designs, develops and integrates a wide and complete range of top-notch solutions for external automotive lighting systems, as well as innovative sensors to support future ADAS/AD features including LiDAR-sensor technology.
For more information about Automotive Lighting & Sensing division please click on this link.
As a global yet fast-evolving company, we're looking for team members who want to grow and evolve with us.
About the Position:
We are looking for a Customer Service Coordinator to join the Supply Chain & Logistics + Automotive Lighitng & Sensing team, reporting directly to the Supply Chain & Logistics Manager.
This position is based at our office in Toluca, Mexico State.
As the Customer Service Coordinator at Marelli, you will be responsible of:
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Customer Relationship Management
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Order Processing
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Problem Resolution
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Effective Communication
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Internal Coordination
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Review and Monitoring of Indicators
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Documentation and Reporting
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Continuous Improvement
Your Responsibilities will be:
Customer Relationship Management:
- Act as the main point of contact for customers, managing inquiries, requests, and concerns promptly and professionally.
- Develop and maintain strong relationships with customers, ensuring high levels of satisfaction and loyalty.
Order Processing:
- Coordinate and manage the full cycle of customer orders, from receipt to delivery, ensuring deadlines and specifications are met.
Problem Resolution:
- Proactively identify and resolve issues related to products and services, collaborating with other departments to ensure prompt solutions and customer satisfaction.
Effective Communication:
- Maintain clear and professional communication with customers, providing regular updates on order status and accurately responding to inquiries.
Internal Coordination:
- Work closely with production, logistics, and sales teams to ensure customer delivery commitments are met.
Review and Monitoring of Indicators:
- Monitor key performance indicators (KPIs) related to customer service and propose improvements to optimize processes and outcomes.
Documentation and Reporting:
- Maintain accurate and detailed records of customer interactions, orders, and any relevant incidents, generating reports for management.
Continuous Improvement:
- Participate in continuous improvement initiatives within the customer service department, constantly seeking ways to enhance the customer experience.
What Qualifications you will bring:
- Degree in Business Administration, Communication, Industrial Engineering, or related fields.
- Previous experience in customer service roles, preferably in the automotive or manufacturing industry.
- Ability to manage multiple tasks and priorities in a dynamic environment.
Other skills that we would welcome:
- Excellent communication skills and attention to detail.
- Ability to solve problems efficiently and collaboratively.
- Empathy and client orientation, with a focus on satisfaction and loyalty.
Expectations from you in this position:
Excellence in Customer Service: The coordinator is expected to provide exceptional customer service, acting with professionalism and empathy in all interactions to ensure customer satisfaction and loyalty.
Efficient Order Management: Coordinate order processing accurately and efficiently, ensuring customer requests are handled swiftly and delivered on time, meeting quality standards.
Proactive Problem Resolution: Anticipate potential issues and address them quickly, collaborating with other departments to ensure effective resolutions that prevent disruptions in customer experience.
Clear and Continuous Communication: Maintain transparent and constant communication with customers, providing clear and timely updates on order status and informing them of any relevant changes.
Collaboration with Internal Teams: Work closely with internal teams, such as sales, production, and logistics, to ensure customer expectations are met effectively and any issues are resolved promptly.
Monitoring and Analyzing KPIs: Supervise key performance indicators related to customer satisfaction and operational efficiency, and propose strategies to continuously improve these results.
Accurate Documentation: Maintain precise records of all customer interactions, ensuring information is available for management review and analysis when necessary.
Initiative for Continuous Improvement: Actively participate in continuous improvement initiatives within the customer service department, seeking innovative ways to improve efficiency and customer satisfaction.
Adaptability and Resilience: Be adaptable to changing demands in the work environment and capable of handling multiple requests and priorities calmly and effectively.
What does this position offer you:
- Fast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.
- Support in onboarding and further training that will set you up with Marelli's speed.
- Opportunities for professional development and continuous training.
- Collaborative and innovative work environment.
- Competitive benefits package.
Take the next step:
Together, we will drive the world towards a safer, greener, and better-connected future.
Are you ready to make your mark, shape the future of the automotive industry, and drive the growth of the Automotive Lighting & Sensing business?
Talk to us! To apply, submit your application via LinkedIn.
About Us:
Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world.
Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers.
Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e-powertrain and powertrain), ride dynamics, motorsport, and aftermarket business.
Within the walls of Marelli, we believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!
At Marelli, we believe in the importance of diversity and inclusion in our workplace. We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains & Hearts Wellbeing, All Cultures, and Marelli's Rainbow. We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.