SC Commercial Logistic Senior Specialist (LS50D5)

About the Position:

We are looking for a Customer Service Specialist to join the CS Electronics team, reporting directly to the Customer Service Coordinator.
 

This position is based at our office in Tepotzotlán, México.
 

As the Customer Service Specialist at Marelli, you will be acting as a key liaison between the electronics plant and its customers, providing responsive, effective support and resolving issues to ensure customer satisfaction. The role encompasses order management, proactive communication, coordination with internal teams, and continuous improvement of customer experience. 

Your Responsibilities will be:

• Order Management:
  Process customer orders accurately and efficiently, ensuring all requirements are met and communicated to production and logistics.

• Inquiry Resolution:
  Respond promptly and professionally to customer inquiries regarding orders, deliveries, product information, and complaints.

• Customer Relationship Management:
  Build and maintain strong relationships with customers through regular communication and reliable service.

• Delivery Coordination:
  Coordinate with logistics and production teams to ensure timely fulfillment and delivery of customer orders.

• Documentation and Reporting:
  Prepare, review, and maintain customer-related documents and records, including order confirmations and shipment details.

• Problem Resolution:
  Address and resolve customer complaints or issues efficiently, escalating when necessary.

• Continuous Improvement:
  Identify opportunities to improve customer service processes and contribute to enhanced customer satisfaction.

• Cross-Functional Collaboration:
  Work closely with sales, production, quality, and supply chain teams to address customer needs and resolve concerns.

• Compliance:
  Ensure activities align with company policies and applicable regulations.

What Qualifications you will bring:

• Excellent verbal and written communication skills
• Strong customer orientation and interpersonal skills
• Detail-oriented with high accuracy in order and documentation processing
• Proficiency with ERP systems and Microsoft Office (Excel, Outlook, Word)
• Effective time management and organizational skills
• Problem-solving and conflict resolution skills
• Ability to work under pressure and manage multiple requests simultaneously

Other skills that we would welcome:

• Multitasking and prioritization abilities
• Adaptability to changing customer demands or production schedules
• Negotiation skills for resolving concerns or conflicts
• Experience in technical product support or electronics manufacturing
• Cultural sensitivity, especially when working with global customers
• Data analysis skills for customer feedback and service performance
• Team spirit and collaborative approach
• Professional and friendly demeanor under challenging circumstances

Expectations from you in this position:

• Timely and Accurate Order Processing:
  Consistently process and monitor customer orders without errors or delays.

• Proactive Communication:
  Maintain regular contact with customers, providing order updates and resolving issues before escalation.

• High Customer Satisfaction:
  Achieve and sustain positive customer feedback through exceptional service and support.

• Effective Problem-Solving:
  Address customer issues quickly and effectively, ensuring minimal disruption to the customer or plant operations.

• Collaboration:
  Work seamlessly with internal teams to exceed customer expectations and support plant goals.

• Continuous Improvement:
  Contribute ideas and feedback to improve customer service workflows and systems.

• Professionalism:
  Exhibit confidentiality, reliability, and a customer-first mindset in all interactions.

• Regulatory Compliance:
  Ensure all customer interactions and services comply with relevant policies, procedures, and standards.

What does this position offer you:

• Fast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.
• Support in onboarding and further training that will set you up with Marelli's speed.

Take the next step:

Together, we will drive the world towards a safer, greener, and better-connected future. 
 

Are you ready to make your mark, shape the future of the automotive industry, and drive the growth of the Electronics business?
 

Talk to us! To apply, submit your application via LinkedIn.