Digital End-User Workplace Specialist
Become a Part of the Marelli team. We are a global independent automotive supplier with a passion for performance and speed. We are pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence.
Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.”
Joining the Marelli Digital team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation.
As a global yet fast-evolving company, we're looking for team members who want to grow and evolve with us.
About the Position:
We are looking for a Digital End-User Workplace Specialist who will join the Digital Central team.
The candidate will report to the Marelli responsible for End-user Services team. This position is located in Italy, Corbetta (MI).
End-User team is in charge of ensuring the highest quality of IT end-user services on a global scale by managing global solutions from both operational and contractual perspectives, defining processes and establishing guidelines. The candidate will support the oversight of the day-to-day control of operations for core EUS components such as computers, smartphones, tablets, Video Conferences, and Soft Phones. The team has the responsibility to implement and maintain scalable and resilient core services leveraging on third parties’ suppliers and internal analysis and strategies.
The End‑User Specialist provides high‑quality technical support to employees and executive leadership, ensuring a seamless digital experience across devices, collaboration tools, and live event technologies. This role requires excellent interpersonal and communication skills, the ability to interact confidently with VIP users, and a good command of English language in an international environment.
Your Responsibilities will be:
- Follow the planning, management and execution of EUS projects
- VIPs Support:
- One week per month, onsite support
- VIPs spare devices systems (upgrades, patches) and video conferencing check up
- Global Town Halls Management:
- Management of external service providers for Marelli audio/video system integration
- Audio/video testing and validation
- Coordination with Internal Communications and third-party suppliers and live event management
- VIPs Ticket Service Management:
- End-to-end management of VIP support tickets
- Service calls per week dedicated to VIP topics
- Handling of escalations and coordination with support teams
- Execution of root cause investigations for recurring or critical issues
- Monitoring and validation of SLA compliance, ensuring agreed service levels are met
- Video conferencing service:
- Operational support and ongoing service management for video conferencing solutions
- Consultancy on design and setup of new meeting rooms, including technology selection and best practices
- Coordination and support during negotiations between local resellers and global suppliers, ensuring technical and commercial alignment
- Periodical check of VC usage and devices EOL, keep updated the global VC catalogue, provide guidelines in new VC rooms set up
- Licensing management:
- Governance and control of EUS software licensing compliance, ensuring policies and processes are correctly followed.
- Support in contract renewal management for centrally managed software products.
- Weekly Service Review:
- Support in tracking ongoing EUS activities, incidents, and improvement actions across services
- Preparation and contribution to weekly service review meetings
- Monitoring of action items, KPIs, and service trends to ensure continuous service improvement
- Service Now: integrate and improve existing processes to optimize the operations
What Qualifications you will bring:
- 5+ years of proven experience in the above topics
- Experience working in an enterprise company across multiple regions or countries, or in consulting on enterprise projects
- Tools: Service Now, PowerBI, Intune, MS System Center, Active Directory, M365
- Proactivity and ability to work remotely in an effective way
- Excellent communication skills
- Ability to manage and control external suppliers
- Problem-solving, technical and project management skills
Other skills that we would welcome:
- High willingness to make/drive decisions
- Ability to translate business needs into strategic actions
- Dynamic and continuously looking for improvements
- High accountability (externally and internally)
What does this position offer you:
- Fast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.
- Support in onboarding and further training that will set you up with Marelli's speed.
- A hybrid work model, helping you to achieve work-life balance-combining the best of both spending time working remotely, benefitting from focus time, and purposeful co-creation time in the office.
Take the next step:
Together, we will drive the world towards a safer, greener, and better-connected future.
Are you ready to make your mark, shape the future of the automotive industry, and drive the growth of the Digital team?
Talk to us! To apply, submit your application via Website or LinkedIn!
About Us:
Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world.
Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers.
Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e-powertrain and powertrain), ride dynamics, motorsport, and aftermarket business.
Within the walls of Marelli, we believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!
At Marelli, we believe in the importance of diversity and inclusion in our workplace. We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains & Hearts Wellbeing, All Cultures, and Marelli's Rainbow. We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.