Customer services Coordinator
Your next career opportunity with our organization starts here!
Embarking on a new role within Marelli means taking on new challenges and seizing the opportunity to make a bigger, better, bolder impact!
We’re pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence. Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.”
Joining the Marelli AL&S team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation, [insert here division definition].
As a global yet fast-evolving company, we are always looking to grow and evolve our talents.
About the Position:
We are looking for a Customer Service Coordinator to join the Supply Chain & Logistic AL&S team, reporting directly to the Logistic Manager.
This position is based at our office in Cd. Juarez, Mex Plant 1
As the Customer Service Coordinator at Marelli, you will be responsible/support/elevate.....
Responsible for supervising the customer service team, production planning staff, and other personnel.
Train employees on how to deliver the best possible customer service and production planning techniques.
Maintain optimal customer rating levels and ensure achievement of production plan goals.
Handle customer escalations and lead critical recovery plans.
Your Responsibilities will be:
- On-Time Delivery: Responsible for ensuring timely shipments to customers.
- Customer Demand: Responsible for reviewing and analyzing customer demand, as well as proposing coverage policies.
- Customer Portals: Responsible for maintaining customer ratings at acceptable levels.
- Customer-Specific Requirements: Ensure compliance with each customer’s specific requirements, including updates and training sessions.
- Inventory Management: Knowledge of inventory administration to maintain an optimal inventory level of three days available for customers and prevent obsolescence.
- Expedited Freight: Responsible for minimizing expedited shipments to customers due to logistics issues.
- Production Plan: Ensure release and adherence to the production plan and implement techniques to keep operations stable through production leveling.
- SIOP: Analysis, updating, and maintenance of SIOP (or o9).
- SIOP Manual: Ensure planning does not exceed customer requirements to avoid inventory increases.
- Participation, Promotion, and Assurance of Compliance with:
- IATF 16949
- ISO 14001
- ISO 45001
- MMS
- ISO 50001
- TISAX
- CSR
- CTPAT
- Documentation and Records: Ensure proper use and consultation of documents and records related to the Quality Management System (QMS), Environmental Management System (EMS), and Occupational Health and Safety Management System (OHSMS). Identify and document potential causes of internal non-conformities. Participate in measurement and monitoring to achieve area objectives. Collaborate in the dissemination of QMS IATF 16949, EMS ISO 14001, OHSMS ISO 45001, MMS, ISO 50001, Tisax, CSR, and CTPAT, verifying proper application of requirements, records, and system data.
What Qualifications you will bring:
- Educational Level: Bachelor’s degree or Engineering
- Language: 90% proficiency in spoken and written English
- Experience: 5 years in the automotive industry and in a similar position
- Experience Substituting Education: 10 years in a similar or equivalent position
- Other Knowledge Required at the Time of Hiring:
- IATF-16949
- ISO-14001
- ISO-45001
- MMS
- SAP
- CPIM
- Microsoft Office
- Problem-solving skills
Other skills that we would welcome:
- Proficiency in CRM tools (e.g., Salesforce, HubSpot)
- Ability to resolve conflicts and handle complaints
- Clear and effective communication skills (verbal and written)
- Customer-oriented approach and proactive attitude
- Efficient time and priority management
- Ability to work under pressure
- Experience in team management or task coordination
Expectations from you in this position:
- Provide high-quality customer care and support, efficiently resolving inquiries and issues.
- Coordinate and supervise the flow of requests and tasks within the customer service team.
- Ensure compliance with established service standards and response times.
- Accurately manage and record customer information in the CRM system.
- Collaborate with other departments to ensure comprehensive solutions and a positive customer experience.
- Propose improvements in service and support processes, contributing to continuous optimization.
- Prepare periodic reports on incidents, satisfaction levels, and KPIs.
- Stay updated on company products, services, and policies.
- Foster a service-oriented culture and support ongoing team training.
What does this position offer you:
- Fast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.
- Support in onboarding and further training that will set you up with Marelli's speed.
- A hybrid work model, helping you to achieve work-life balance-combining the best of both spending time working remotely, benefitting from focus time, and purposeful co-creation time in the office.
Take the next step:
Together, we will drive the world towards a safer, greener, and better-connected future.
Are you ready to make your mark, shape the future of the automotive industry, and drive the growth of the AL&S business?
Talk to us! To apply, submit your application via Website, such as LinkedIn.
About Us:
Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world.
Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers.
Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e-powertrain and powertrain), ride dynamics, motorsport, and aftermarket business.
Within the walls of Marelli, we believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!
At Marelli, we believe in the importance of diversity and inclusion in our workplace. We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains & Hearts Wellbeing, All Cultures, and Marelli's Rainbow. We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.