Customer services Representative
Become a Part of the Marelli team. We are a global independent automotive supplier with a passion for performance and speed. We are pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence.
Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.”
Joining the Marelli AL&S team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation.
As a global yet fast-evolving company, we're looking for team members who want to grow and evolve with us.
About the Position:
We are looking for a Customer Services Representative to join the Supply Chain and Logistic AL&S team, reporting directly to the Logistic Manager.
This position is based at our office in Juárez, Mexico; Plant 1.
As the Customer Services Representative at Marelli, you will be responsible/support/elevate.....
Your Responsibilities will be:
- Review forecasts, monitor ticket portals, manage cumulative resets, and communicate demand or delivery changes.
- Coordinate shipments, documentation, ASN submissions, inventory accuracy, packaging, and external warehouse processes.
- Ensure compliance with customer-specific requirements, lead times, flexibility limits, and management systems.
- Support continuous improvement by preventing delays, costs, errors, nonconformities, and maintaining proper records.
What Qualifications you will bring:
Bachelor’s degree in Administration, International Trade, Industrial Engineering, or related field.
LANGUAGE:
English 90%
EXPERIENCE:
5 years of experience, preferably in the automotive industry.
EXPERIENCE THAT MAY SUBSTITUTE EDUCATION LEVEL:
10 years in a similar position.
….
Other skills that we would welcome:
- IATF 16949
- ISO 14001
- ISO 45001
- MMS
- Inventory management
- Warehouse management
- Leadership
- EDI systems
- SAP
- Customer portals
Expectations from you in this position:
The Customer Service Representative must ensure customer requirements are received, processed, and delivered on time, in the correct quantity, and with proper documentation. The role requires daily follow-up with customers and internal teams, monitoring of systems and shipments, prevention of delays or penalties, and support for customer satisfaction through accuracy, communication, and ownership.
What does this position offer you:
- Fast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.
- Support in onboarding and further training that will set you up with Marelli's speed.
- A hybrid work model, helping you to achieve work-life balance-combining the best of both spending time working remotely, benefitting from focus time, and purposeful co-creation time in the office.
Take the next step:
Together, we will drive the world towards a safer, greener, and better-connected future.
Are you ready to make your mark, shape the future of the automotive industry, and drive the growth of the AL&S business?
Talk to us! To apply, submit your application via Website, such as LinkedIn.
About Us:
Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world.
Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers.
Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e-powertrain and powertrain), ride dynamics, motorsport, and aftermarket business.
Within the walls of Marelli, we believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!
At Marelli, we believe in the importance of diversity and inclusion in our workplace. We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains & Hearts Wellbeing, All Cultures, and Marelli's Rainbow. We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.