Customer Quality Engineer

About the Position:

We are looking for a [Customer Quality Engineer ]  to join the [ Quality  + PS] team, reporting directly to the [Quality Manager].
 

This position is based at our office in [Hefei].
 

As the [Job Title] at Marelli, you will be support for managing customer quality requirements and ensuring compliance with automotive standards, resolving quality issues, enhancing customer satisfaction, and collaborating with cross-functional teams to drive continuous improvement.

Your Responsibilities will be:

• Act as the primary quality interface between the company and customers, ensuring effective communication, issue resolution, and escalation management.
• Lead root cause analysis and implement corrective and preventive actions for customer complaints and field failure concerns using methodologies such as 8D and other problem-solving tools.
• Monitor and analyze customer-related quality performance indicators (KPIs), identify trends, and drive quality improvement initiatives to meet or exceed customer expectations.
• Coordinate and support customer audits, address findings, and ensure proper follow-up to maintain compliance with IATF 16949 and customer-specific requirements.
• Collaborate with internal teams (engineering, production, supply chain, etc.) to proactively identify and resolve quality challenges affecting customers.
• Manage customer product or process changes, ensuring proper validation prior to implementation.
• Constantly strive to improve customer satisfaction by identifying improvement areas and implementing corrective measures.
• Conduct trainings or guidance in problem-solving methodologies for internal teams and relevant stakeholders to foster continuous quality improvement in processes.

What Qualifications you will bring:

• Bachelor’s degree or above in Engineering, Quality Management, or a related field.
• Minimum 2-5 years of customer quality management experience in the automotive industry.
• Familiarity with quality management systems and tools such as IATF 16949, ISO 9001, APQP, PPAP, FMEA, SPC, and MSA.
• Solid experience with process audits, root cause analyses, and corrective action process implementation. Proficiency in problem-solving tools, including 8D, 5 Why, Ishikawa (Fishbone Diagram), and other root cause analysis techniques.
• Strong understanding of automotive manufacturing processes, industry requirements, and quality norms like VDA 6.3, ISO 26262, and Core Tools.
• Excellent command of English, both written and spoken, with the ability to work collaboratively in cross-functional and international teams.
• Proficient in utilizing MS Office tools (Excel, Word, PowerPoint).
• Excellent organizational, analytical, and communication skills.
• Demonstrated ability to manage projects and work effectively in a dynamic environment.

Other skills that we would welcome:

• Strong interpersonal and collaboration skills, with the ability to build and maintain solid relationships with internal teams and customers.
• Detail-oriented mindset with a proactive approach to identifying and solving problems.
• High level of self-motivation and ability to work independently under pressure.Good communication skills and interpersonal skills;

What does this position offer you:

• Fast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.
• Support in onboarding and further training that will set you up with Marelli's speed.
• A hybrid work model, helping you to achieve work-life balance-combining the best of both spending time working remotely, benefitting from focus time, and purposeful co-creation time in the office.

Take the next step:

Together, we will drive the world towards a safer, greener, and better-connected future. 
 

Are you ready to make your mark, shape the future of the automotive industry, and drive the growth of the [Division] business?
 

Talk to us! To apply, submit your application via [ https://jobs.marelli.com/].